Seven Sea Street Inn: Policies

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Rooms & Rates ~ Policies

Summer rates apply for the 36th annual Christmas Stroll Festival weekend, December 4th - 5th, with a 30 day refund policy.

All rates are per room maximum 2 people or per suite 2-4 persons and are subject to a 9.7% state and local room tax. Aero bed set up fee is $25.

Minimum Stay Policy - A 3-night minimum stay is generally required for in season weekends and holidays and a 2-night minimum for off-season weekends. Exceptions can be made however so please call us for availability.

Deposit Policy - Prepayment in full is required for reservations of three nights or less or 50% if more than three nights, on a major credit card at the time of booking. The advance deposit guarantees the entire period reserved. Written confirmation will be emailed upon booking a reservation. Any balance is due upon arrival.

Cancellation Policy - Reservation deposits cancelled with 15 days (30 days, for bookings of 7 nights or more and for group bookings) notice prior to the arrival date are refundable, less a $25 administrative fee per room. Deposits and balances for reservations cancelled or changed less than 15 days prior to arrival date will be forfeited, unless the entire reservation can be resold, less a 10% rebooking fee of the entire booking. No shows will forfeit entire booking unless resold.

Storm Policy - If the ferries operate we expect guests to arrive as expected whether or not they planned to arrive by ferry or plane. Arrival is based on the standard of the ferries operating or not, per the decision of the ferry captain, his Coast Guard license and the safety of its passengers. If all ferries have been cancelled on a given day then a credit towards a future stay or refund will be issued for that nights lodging. Once ferry service resumes guests are expected to arrive for the balance of their reservation. Travel delays, missed connections from airports, medical or any other travel issues will not merit credits or refunds. These potential unforseen problems are best addressed with travel insurance which we recommend.

Children over age five are welcome in our two-room suite or deluxe suite during high season, and throughout the inn during the rest of the year. Our property is not suitable for children under 5 years.

Pets - We cannot accept pets in the Main House or Guest House.

Smoking is not permitted within the inn for reasons of health and safety for all of our guests. However, we do provide certain areas on the premises where smoking is permitted.

Arrival/Departure Time - We request that guests attempt to arrive at the Inn prior to 9:00 pm in season or 8pm in the off season, before the front desk closes. Please notify us if a late arrival is unavoidable so arrangements can be made to check you in after the front desk is closed. Check-in is 3 p.m. and check-out is 11 a.m. daily. We offer free luggage storage. Late checkout till 1pm can sometimes be accommodated during the off season for an addition $50.

Parking - We do have limited off-street parking, but strongly recommend you leave your vehicle in Hyannis at the ferry dock. You do not need your car on Nantucket. Many alternative modes of transportation are available to you including walking, biking, mopeds, shuttle buses, and taxis.