Policies

Summer rates apply for the annual Christmas Stroll Festival held on the first weekend in December, with a 30-day refund policy.

All rates are per room with a maximum of two guests, or per suite for 2-4 persons, and are subject to a 11.7% state and local room tax. Aero bed set-up fee is $25.

Minimum Stay Policy – A 3-night minimum stay is generally required for in-season weekends and holidays, and a 2-night minimum for off-season weekends. Exceptions can be made, however, so please call us for availability.

Deposit Policy – Prepayment in full is required for reservations of 3 nights or less and 50pct minimum if more than three nights, on a major credit card at the time of booking, with any balance due upon arrival.

Cancellation Policy – Deposits for reservations cancelled with 15 days (30 days for bookings of 7 nights or more) notice prior to the arrival date are refundable, less a 25USD processing fee per room. Deposits and any balances owed, for reservations cancelled or changed less than 15 days prior to arrival date will be forfeited, unless the entire reservation can be resold, less a 10pct rebooking fee. No shows will forfeit entire booking unless resold. Travel delays connecting from airports, fog, medical or any other travel issues will not merit credits or refunds. These potential issues are addressed with travel insurance.

Storm Policy – If the ferries operate we expect guests to arrive/depart as expected whether or not they planned to arrive by ferry or plane. Travel is based on the standard of the ferries operating or not, per the decision of the ferry captain, his Coast Guard license and the safety of its passengers. If all ferries have been cancelled on a given day then a credit towards a future stay or refund will be issued for that nights lodging. Once ferry service resumes guests are expected to arrive for the balance of their reservation. Travel delays connecting from airports, fog, medical or any other travel issues will not merit credits or refunds. These potential issues are addressed with travel insurance.

Children over age five are welcome in our two-room suite or deluxe suite during high season and throughout the inn during the rest of the year. We apologize but our property is not suitable for children under 5 years.

Pets – We cannot accept pets in either the Main House or Guest House.

Smoking is not permitted within the inn for the health and safety of all of our guests. However, we do provide certain areas on the premises where smoking is permitted.

Arrival/Departure Time – Check-in begins at 3:00 p.m., and check-out is 11:00 a.m. daily. We offer free luggage storage for those who arrive before check-in. We request that guests attempt to arrive at the inn prior to 9:00 p.m. in season or 8:00 p.m. in the off-season, before the front desk closes. Please notify us if a late arrival is unavoidable, so arrangements can be made to check you in after the front desk is closed. Late checkout until 1:00 p.m. can sometimes be accommodated during the off-season for an additional $50 fee.

Parking – We do have limited off-street parking, but strongly recommend you leave your vehicle in Hyannis at the ferry dock. You do not need your car on Nantucket thanks to the rich network of transportation means here on the island. Walking, bicycles, taxis, shuttle buses and even mopeds are available means of transportation around Nantucket.